Almund- Privacy policy

Effective Date : March 03, 2022

Almund Privacy Policy

Almund "the App” provides an outcome based customer data platform for direct to consumer brands to create Avatars (Avatar is a feature where data of customers are segmented and grouped so the merchant can read the data of their customers in the form of avatars) and make informed actions to drive revenue growth "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Integrations

“Integrations” (or “Data Integrations”): refers to connectors, like application programming interfaces, that enable to source data, such as web analytics service, which CLIENT might use in order to compute its marketing data. For example, Shopify, Google Analytics

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

Read orders, transactions, and fulfillments : To track orders, transaction and fulfillment data and provide related analytics and metrics to the merchant.
Read locations : To use the Location resource to track sales, manage inventory.
Read fulfillment orders assigned to fulfillment services : The AssignedFulfillmentOrder resource allows you to retrieve all the fulfillment orders of the customers, that data is used to provide related analytics and metrics to the merchant.
Read Shopify Payments balance and payouts : The shop's payouts and balance are tracked to analyse and provide metrics related to the shop’s financials.
Read products, variants, Images and collections : To get access to the shop's product details and related information to provide analytics and metrics related to the products.
Read customer details and customer groups : To read information about a shop's customers, such as their contact details, their order history, and whether they've agreed to receive email marketing and delivery information to provide related analytics and metrics to the merchant.
Read reports : To read data related to the shop's analytics.

When you install the App, we are automatically able to access certain types of information from your Google Analytics account:

Non-Sensitive scopes:

auth/userinfo.email - See your primary Google Account email address.
auth/userinfo.profile - See your personal info, including any personal info you've made publicly available.
openid - Associate you with your personal info on Google.
auth/analytics.provision - Create a new Google Analytics account along with its default property and view.

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

− Contact Information, including name, email address, mailing address, communication preferences and browser user agents.

− Inquiry Information, including information provided in custom messages sent through the forms or contact information provided on our Site.

− Account Information, including name, industry, employer, title, company logo, email address,username and password, profile information, payment and purchase history information, and any other information you provided to us, including any data you provide to us to calculate metrics. Please note we utilize a third-party provider to process payments on our behalf and do not accept payment directly through our Site.

We do not collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” . The usage of cookies through our site or app is subject to change.

How Do We Use Your Personal Information?

We may use Personal Information we collect to:

− Fulfill or meet the reason the information was provided, such as to fulfill our contractual obligations, to deliver the Services you have requested and to process transactions;

− Manage our organization and its day-to-day operations;

− Connect and input data from your third-party accounts;

− Communicate with individuals, including via email, text message, social media;

− Notify you about changes to our Services;

− Provide you with notices about your account and/or subscription, including expiration and renewal notices, and email instructions;

− Request individuals to complete surveys about our organization, organizations we partner with, and Services;

− Market our Services to individuals, including through email, direct mail;

− Provide you with news, special offers and general information about goods, services and events you may be interested in;

− Administer, improve and personalize our Services, including by recognizing an individual and remembering their information when they return to our Site;

− Process payment for our Services;

− Facilitate client benefits and services, including customer support through our command center services;

− Identify and analyze how individuals use our Site and Services;

− Improve and customize our Services to address the needs and interests of our client base and other individuals we interact with;

− Test, enhance, update and monitor the Services, or diagnose or fix technology problems;

− Help maintain the safety, security and integrity of our property and Services, technology assets and business;

− Defend, protect or enforce our rights or applicable contracts and agreements;

− Prevent, investigate or provide notice of fraud or unlawful or criminal activity; and

− Comply with legal obligations.

Where an individual chooses to contact us, we may need additional information to fulfill the request or respond to inquiries. We may provide additional privacy disclosures where the scope of the inquiry/request and/or Personal Information we require fall outside the scope of this Privacy Notice. In that case, the additional privacy disclosures will govern how we may process the information provided at that time.

Sharing Your Personal Information

We may disclose Personal Information, including in the following ways:

− Affiliates: We may share Personal Information with other companies owned or controlled by Company, and other companies owned by or under common ownership as Company, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns, particularly when we collaborate in providing the Services.

− Business Partners: We share Personal Information with our operations, sales and marketing, and finance business partners.

− Marketing Providers: We coordinate and share Personal Information with our marketing providers in order to communicate with individuals about the Services we make available.

− Customer Service and Communication Providers: We share Personal Information with third parties who assist us in providing our customer services and facilitating our communications with individuals that submit inquiries.

− Other Service Providers: In addition to the third parties identified above, we engage other third-party service providers that perform business or operational services for us or on our behalf, such as website hosting, infrastructure provisioning, IT services, analytics services, administrative services.

− Other Business As Needed To Provide Services: We may share Personal Information with third parties that an individual engages with through our Services or as needed to fulfill a request or transaction including, for example, payment processing services.

− Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose Personal Information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal Information may also be disclosed in the event of insolvency, bankruptcy or receivership.

in connection with the establishment, exercise, or defense of legal claims;
to comply with laws or to respond to lawful requests and legal process;
to protect our rights and property and the rights and property of others, including to enforce our agreements and policies;
to detect, suppress, or prevent fraud;
to protect the health and safety of us and others; or
as otherwise required by applicable law.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do we collect information from minors

Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit Personal Information from children under the age of 18. If an individual is under the age of 18, they should not use our Services or otherwise provide us with any Personal Information either directly or by other means. If a child under the age of 18 has provided Personal Information to us, we encourage the child’s parent or guardian to contact us to request that we remove the Personal Information from our systems. If we learn that any Personal Information we collect has been provided by a child under the age of 18, we will promptly delete that Personal Information.

How long do we keep your Data

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

Are you established in Europe

Almund is not established in Europe.

Updates to this Privacy Notice

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@almund.io or by mail using the details provided below:
Physical Address : 651 N. BROAD ST. SUITE 206 MIDDLETOWN, DELAWARE 19709

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